We offer IT expertise, flexible solutions, and personal service. We support your IT infrastructure so that you can get back to your core business. 

 

  Our expert staff has years of experience in solving complex IT problems. We combine innovative thinking with a sound knowledge of cutting-edge technologies to develop strategies that will maximize your IT infrastructure and investment. We have partnered with leaders in IT technology solutions to provide the strongest foundation for your IT support.  As experts in the full lifecycle of IT services, you will have a single resource for any technology requirement.

 

 Because of our expertise in IT installs, break/fix, and support, we are able to analyze your infrastructure and develop a customized solution that aligns with your corporate strategy and budget requirements. We know that IT support is not “one size fits all.”  We will listen to your needs and recommend innovative solutions that work for your unique requirements.

 

  We view ourselves as a strategic partner in your business. We take your success personally, as if we are one of your team members. OnSite Technologies listens. We learn what is important to you, and how we can best support your company’s mission.  Our technology experts gain an in-depth knowledge of your goals, so that we can offer superior, personalized service that will keep your company's technology up and running. As a partner in your technology support, we want to further your business success.

 

  Your workstations and network hardware represent important assets both in monetary terms and business value. In order to operate at top productivity and extend their useful life, these assets must be carefully maintained. On-Site Technology’s network maintenance services ensure that this equipment is proactively monitored and routinely serviced so it is optimized for your users. Take advantage of a free evaluation of your network. OnSite Technologies experts will identify any problems and recommend solutions for your unique technology requirements.

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• Workstation Maintenance

 

 In order for each individual user to add value to the business, their workstations must work efficiently. The last thing that any business wants is lost productivity due to a lack of access to their technology equipment.

 Our workstation maintenance services include thoroughly cleaning dust, checking vital cooling system fans, and verifying the status of all anti-virus, adware and spyware program scans. We also apply critical Microsoft updates, clean temporary files and run defragmentation on each workstation. On-Site Technology takes pride in knowing that the investment made in your workstations is protected and optimized.

 

• Desktop Support

 

 One of the most challenging issues facing IT departments is properly supporting the end user so they achieve maximum productivity. To do so, IT staff must optimize the productive time of the user’s desktop and protect the value of these assets. Today’s employees have expectations of 24 x 7 accessibility to their desktops through email, Internet, and mobile devices. Managing these expectations requires skilled support specialists, adequate technologies and superior communication with the end user.

 

• Remote Support

 

 We service your remote and traveling users with the latest secure remote access tools, so that they’re productive when on the go. Microsoft's integrated remote support applications enable us to take control of your desktops, mobile devices, and servers, just as if we were physically present. By utilizing effective remote support, On-Site Technology is able to reduce your support expenditures by minimizing the number of on-site service calls. This allows your issues to be resolved faster, making your users more productive, and minimizing costs at the same time.

 

• Mobility Device Support

 

 The proliferation of mobile devices within organizations has raised the need to offer comprehensive support for this category of computing. Mobile devices require support management similar to laptop computers. Because of email, Internet and Intranet access, large data contents and the ability to run complex software applications, these devices require supporting infrastructure to protect them. Because their typical working environment is remote or wireless operation, they are also subject to increased loss and theft. On-Site Technology will develop a program that reduces your total cost of ownership and decreases device downtime by centralized management of your mobile or wireless devices. We will also provide end-user help desk solutions for the hardware and accompanying software applications.

 

• Help Desk

 

 The mission of modern help desks is to support business value and end-user productivity and satisfaction. In most cases, the help desk is the first line of defense. Its effectiveness is mission-critical as it is commonly the first, and sometimes only, point of contact for the end users. On-Site Technology has created a unique model for delivering high quality support while maintaining cost efficiencies. Our personalized assistance is provided via both phone and email for desktops, laptops, servers, email, WAN/LAN (Internet/network), wireless, mobile devices and printers. During phone support, we can even access your server to modify network users and perform changes such as:  

 

•          Resetting or changing passwords

•          Troubleshooting client-side and server-side email issues

•          Setting file and application permissions

•          Installing updates

•          Resetting services

•          Checking backups and performing remote file or folder restorations

•          Rebooting servers

•          Network Based Video Surveillance Systems

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 Help desk tickets are submitted and are triaged according to their severity. Most issues are quickly resolved via email and phone support. If troubleshooting is still required, on site service calls will be promptly scheduled to rectify the problem.  

 

Contact OnSite Technologies experts today to learn how we can offer you superior service and flexible solutions.